In response to continued growth and a sharpened focus on enhancing the member experience, Do it Best has announced the formation of a new member care team.
This newly established team is designed to streamline member support across the company and serve as a strategic partner to Do it Best members. Its primary goal is to make it easier than ever for members to do business with the co-op by improving responsiveness, consistency, and clarity across all points of the member experience.
To lead this initiative, Do it Best has appointed Jared Hufford as director of member care. Jared brings deep organizational knowledge and a track record of successful leadership to this new role. His appointment underscores the company’s commitment to providing exceptional service and aligning internal teams around the shared goal of helping members grow and achieve their dreams.
“This new team will be a driving force in delivering exceptional service for our members,” said Do it Best President Nick Talarico. “Jared’s leadership and understanding of our business, and our members’ businesses make him the ideal person to lead this important effort.”
As Do it Best continues to expand and invest in systems that support long-term member success, the member care team will play a critical role in connecting those efforts directly to the members they’re designed to benefit.
About Do it Best
Based in Fort Wayne, Ind., Do it Best is the only US-based, member-owned comprehensive and fully integrated hardware, lumber, and building materials buying cooperative in the home improvement industry. With annual sales of nearly $5 billion, Do it Best serves thousands of member-owned locations across the United States and in more than 50 other countries. To learn more, visit doitbestonline.com and follow us on Facebook, Instagram, LinkedIn, and X.
