Course Description:
Join us for an exclusive Sales Support Staff Training program led by industry veteran Mike McDole. Sales in our stores require a vast understanding of product knowledge, usage, and customer service. Specific industry training is needed to help our teams perform and function smoothly. Join Mike McDole, a 40-year LBM veteran, who has successfully led, trained & managed large sales teams and has put together a comprehensive training program for your success! With a successful track record and extensive industry knowledge, Mike now shares his expertise as an advisor to lumber dealers across the United States. His insights and guidance help businesses thrive in the competitive marketplace. Join us and benefit from Mike’s wealth of experience and practical strategies to excel in sales and drive business growth.
Sessions:
Wed. Sept. 13: Inside Sales / Coordinators: Powering Your Team’s Success!
Maximize Team Performance and Boost Sales Success! Learn essential teamwork strategies, improve gross margins, overcome objections, and leverage technology to enhance productivity and customer service.
NRLA Member: $145 per person (then each additional personnel price is$125 each)
Non-Member: $299 per person for program
*Deadline to register for Session: Sept. 6, 2023, at 3:00 p.m.
Thurs. Sept. 14: Counter Sales: Mastering Customer Service & Sales Excellence!
Master Customer Service and Boost Sales! Learn essential skills like reading grade stamps, improving gross margins, handling upset customers, and working seamlessly with other departments for exceptional service and increased sales.
NRLA Member: $95 per person (then each additional personnel price is $75 each)
Non-Member: $199 per person for program
Deadline to register for Session: Sept. 7 ,2023 at 3:00 p.m.
Registration
limited to 30 attendees.
Important!
Reservations will be accepted on a first come, first-serve basis. Attendance is
limited.
Please contact us to inquire about your S&L
education subsidy!
Please note*:
*Min. 5 business days’ notice of cancellation is required to receive a refund.
*NRLA reserves the right to cancel a class if minimum attendee requirements are not met .
