CUSTOMER FOR LIFE PROGRAM

Sometimes we misjudge how our actions and affect others A self-aware salesperson understands when to talk and when to listen to a customer, and when to dig deeper. Gain insight into what customers value most. Your staff will acquire the fundamental skills to build first and lasting impressions by improving all customer touchpoints through recognizing blind spots, active listening, asking intuitive questions.

Participants will learn empowering ways to understand your clients’ needs and then work with them to reach the solution required and own the outcome! Ask the right primary questions and listen to identify the right follow-up questions to enable prospects and clients to come to conclusions on their own about change, problem-solving, and buying decisions. Gain your client’s commitment to start actual “first steps”.

Manage Emotional and Unreasonable Customers 

With information available at their fingertips, customers expect to get what they want, when they want it. Many organizations are not passing those expectations down to their teams and cause employees to feel pressured, overwhelmed, and ill-prepared. Participants will learn how to effectively set, communicate, and manage expectations, under promise and over deliver, and how to convert frustrated customers to loyal fans.

Sales and service professionals need to know how to read, interpret, and respond to it. Learn how to interpret and communicate all types of body language that builds trust, invites collaboration, and makes customers feel comfortable to give you honest feedback, and/or work jointly on a project.communication thus improving your service and your business.

Pricing:

Members ask us about your State & Local Education Subsidy TODAY!

Registration
limited to 30 attendees.
Important!
Reservations will be accepted on a first come, first-serve basis. Attendance is
limited. 

Deadline
to register: Deadline to Register Extended until Jan. 24 at 3:00 p.m.

Please contact us to inquire about your S&L
education subsidy!

Please note*: Cancellations received less than 5 business
days of the session start date will forfeit their registration fees. Again, a Minimum 5 business days’ notice of cancellation is required to
receive a refund.  Cancellations must be made by email to Erin oconnor at  eoconnor@nrla.org.