CUSTOMER FOR LIFE PROGRAM
Feb. 1, Feb. 7, Feb. 13 & Feb. 28, 2023
Time: 8:30 – 10:30 a.m.
Virtual Instructor Led Live Online Training
via nrlalivelearning.com
Course Description:
With information available at their fingertips, customers expect to get what they want, when they want it. Our four-part Customer for Life training provides the skills, tools, and knowledge to identify, understand, and cope with the accelerating pace of change and transformation. Discover the power to influence the outcome of even the most challenging customer service situations. Allow your frontline associates to effectively influence, engage, connect with, and form long-lasting relationships with your customers.
Mon. Feb. 13 – Client Onboarding
First and Lasting Impressions First impressions are made during that first call or meeting with a new client. Your staff will acquire the fundamental skills to build first and lasting impressions by making the customer feel welcome, improving all customer touchpoints through active listening, and through asking intuitive questions.
Sessions:
Wed. Feb. 1 – Emotional Intelligence
Managing Difficult Customers With information available at their fingertips, customers expect to get what they want, when they want it. Many organizations are not passing those expectations down to their teams and cause employees to feel pressured, overwhelmed, and ill-prepared.
Managing Difficult Customers With information available at their fingertips, customers expect to get what they want, when they want it. Many organizations are not passing those expectations down to their teams and cause employees to feel pressured, overwhelmed, and ill-prepared.
Tues. Feb. 7 – Managing Feedback and Communication
Gathering customer feedback isn’t just about finding and addressing customer concerns — it’s about gaining a solid understanding of customer needs, wants, and issues. Gain insight into what customers value most as well as identify important trends and patterns that contribute to business success. Your leaders will master the skills to utilize feedback and communication thus improving your service and your business.
Mon. Feb. 13 – Client Onboarding
First and Lasting Impressions First impressions are made during that first call or meeting with a new client. Your staff will acquire the fundamental skills to build first and lasting impressions by making the customer feel welcome, improving all customer touchpoints through active listening, and through asking intuitive questions.
Tues. Feb. 28 – Email Essentials
Email is an essential tool for business communications, but poorly com- posed emails can cause tension, confusion, or other negative consequences. Learn how to create email messages that are understood as intended. Capture your audience’s attention through strategies to ensure that your use of email is clear, organized, and effective.
Pricing:
NRLA Member: $600 per person for program
Non-Member: $1000 per person for program
Registration
limited to 30 attendees.
Important!
Reservations will be accepted on a first come, first-serve basis. Attendance is
limited.
Deadline
to register: January 27,2023 at 3:00 p.m.
Please contact us to inquire about your S&L
education subsidy!
Please note*: Cancellations received less than 3 business
days of the session start date will forfeit their registration fees. Again, a Minimum 3 business days’ notice of cancellation is required to
receive a refund.